Refund Conditions

Last updated: 4/17/2025

1. Refund Eligibility

We offer refunds under the following conditions:

• Request made within 14 days of purchase
• Software has not been extensively used (less than 24 hours of total usage)
• Technical issues that our support team cannot resolve

2. Refund Process

To request a refund:

• Contact our support team at support@skptechlab.work
• Provide your order number and reason for refund
• Allow up to 5-7 business days for processing

3. Non-Refundable Items

The following are not eligible for refunds:

• Enterprise licenses after activation
• Custom development work
• Add-on features after installation

4. Payment Method

Refunds will be processed to the original payment method used for the purchase. Processing time may vary depending on your payment provider.

5. Special Circumstances

We may consider refunds outside of these conditions in exceptional circumstances, evaluated on a case-by-case basis.

6. Changes to Refund Policy

We reserve the right to modify these refund conditions at any time. Any changes will be effective immediately upon posting on this page.

7. Contact Information

For any questions about our refund conditions, please contact our support team:

• Email: admin@skptechlab.work